Terms & Conditions
Terms and Conditions
This website is owned and operated by RAJSHREE CATERING LIMITED (Company number 12281959), trading as The Gurkha Kitchen Restaurant (www.thegurkhakitchenmaidstone.com). Your use of this website and any services, information, or tools provided herein is subject to the following terms, conditions, policies, and notices. By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these terms. Please read them carefully.
1. Purpose / Service
The Gurkha Kitchen Restaurant ‘s website is intended to provide a convenient service to our customers, allowing them to view our menu and place orders online. By creating a free account, customers can access their order history and conveniently reorder items.
If you have any allergies, it is your responsibility to inform our order-taker at the store when placing your order over the telephone. While we offer vegetarian and vegan options, please be aware that we do not have a dedicated preparation or cooking area for vegetarian food. We will make reasonable efforts to minimize the risk of cross-contamination.
We make every effort to ensure the accuracy of the information provided on our website. However, please note that such information is subject to change without prior notice. It is not intended to create any legally binding obligations or representations.
4. Our Status
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old.
5. Customer Responsibilities
When placing an order on our website, it is your responsibility to carefully review the order details before clicking the "Place Order" button. Any errors or inaccuracies should be brought to our attention immediately.
6. Password/Account Security
You are solely responsible for maintaining the confidentiality of your password and account. The Gurkha Kitchen Restaurant shall not be held liable for any loss or damage resulting from your failure to protect your password or account.
7. Formation of Contract
Upon placing an online order, you will receive an automated email acknowledging receipt of your order. Subsequently, you will receive another email either accepting or refusing the order. The contract between you The Gurkha Kitchen Restaurant is confirmed upon acceptance of the order. We reserve the right to contact you in case of any issues regarding the order, including but not limited to item availability or specific requests.
Our opening hours are as follows:
Monday: 17:00 - 22:00 Tuesday to Friday: 12:00 - 22:30 Sunday: 12:00 -21:30
Pre-ordering is available via our website, allowing you to collect your order or have it delivered during our opening hours.
We reserve the right to decline any order at our discretion. In exceptional circumstances, we may need to change the order details or timings. Should such changes occur, you will be given the option to cancel the order and receive a full refund.
9. Amendment and Cancellation of Orders
You have the right to cancel an order by contacting the store until either:
1. For advance orders (placed more than one day before the requested delivery date), up to one day before the scheduled delivery.
2. For same-day orders and deliveries, within a reasonable time before the food is used to start preparing your order.
Once your order has been accepted and delivered, you will not have the right to amend or cancel it.