Effective Date: [01/01/2023]
Information We Collect
When you visit our website, we may collect certain non-personally identifiable information, such as your domain name, browser type, and information about your session on our website. This information is collected to analyse website usage patterns and improve our services.
We may also ask you to voluntarily provide personally identifiable information (PII) such as your name, email address, postal address, and telephone number. We collect this information when you request specific services or engage in certain activities on our website, such as registering for online events, subscribing to mailing lists, or corresponding with us.
Please note that we do not intentionally collect personally identifiable financial or health-related information, and we do not collect information from children under the age of 12.
Use of Information
We use the information we collect to analyse website usage, improve our content and services, and communicate with you. This may include follow-up calls, email correspondence, or mail correspondence related to your requests or to provide marketing information about promotions, new services, or important website changes.
We may share your information with our business partners for specific promotional or service offering purposes. However, we will not sell, trade, or rent your information to others without your consent, except as required by law.
We employ industry-standard security measures, including firewalls, intrusion monitoring, passwords, physical security, and limited access to personal data, to protect your information from unauthorized access, disclosure, alteration, or destruction.
If you provide us with your email address, we may send you email correspondence based on the information you have provided. Each correspondence will include an easy opt-out mechanism to unsubscribe from further communications.
Our objective is to deliver exceptional service when it comes to delivery. At times, unforeseen circumstances such as traffic conditions and inclement weather may hinder us from meeting the specified delivery times. Rest assured, we will make every effort to ensure that your meal is delivered within the timeframe communicated through email, webpage, or app. It is important to note that the timing of your order may also be influenced by the order volume and the unique circumstances faced by our partner and non-partner restaurants at the given time.
Refunds and Returns Policy
We strive to provide high-quality food and service. If you receive incorrect or damaged products, we will gladly replace or refund them. However, refunds will not be issued for change of mind or incorrect product choice, or if the food has spoiled due to non-consumption within a reasonable time after receipt.
For all returns and replacement inquiries, please contact The Gurkha Kitchen within one hour of receiving your order.